We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and wecomply with all of the Act’s requirements in respect of the collection, managementand disclosure of personal information.
We may collect the following types of personal information about you or about another person who may require our services or assistance not limited to:
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we maycollect it in ways including:
If you do not provide us with the personal information described above, some or all of the following may happen:
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of assistance.
We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information to:
We may send you direct marketing communications and information about ourservices that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
If youindicate a preference for a method of communication, we will endeavour to use thatmethod whenever practical. In addition, at any time you may opt-out ofreceiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications andwe will then ensure that your name is removed from our mailing list.
We will not provide your personal information to other organisations for the purposes of direct marketing.
You may request access to any personal information we hold about you at any timeby contacting us. Where we hold information that you areentitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover ouradministrative and other reasonable costs in providing the information to you.
We will not charge for simply making the request and will not charge for making any corrections to your personal information.There may be instances where we cannot grant you access to the personalinformation we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach ofconfidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete orinaccurate, then you may request us to amend it. We will consider if the informationrequires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, please contact us using thecontact information below and provide details of the incident so that we caninvestigate it.
Our procedure for investigating and dealing with privacy breaches is called the Australians Detained Abroad privacy breaches procedure.
We may disclose personal information to our related bodies corporate and third party suppliers and general or professional service providers located overseas for some or all of the purposes listedabove.
We take reasonable steps to ensure that the overseas recipients of your personalinformation do not breach the privacy obligations relating to your personalinformation.
We may disclose your personal information to entities located outside of Australia,including the following:
We take reasonable steps to ensure your personal information is protected frommisuse and loss and from unauthorised access, modification or disclosure. We mayhold your information in either electronic or hard copy form. Personal information isdestroyed or de-identified when no longer needed.
As our website is linked to the Internet, and the Internet is inherently insecure, wecannot provide any assurance regarding the security of transmission of informationyou communicate to us online. We also cannot guarantee that the information yousupply will not be intercepted while being transmitted over the Internet. Accordingly,any personal information or other information, which you transmit to us online, istransmitted at your own risk.
Our website may contain links to other websites operated by third parties. We makeno representations or warranties in relation to the privacy practices of any third partywebsite and we are not responsible for the privacy policies or the content of any thirdparty website. Third party websites are responsible for informing you about theirown privacy practices.
We will treat your requests or complaints confidentially. Our representative willcontact you within a reasonable time after receipt of your complaint to discuss yourconcerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Privacy Officer at:
Australians Detained Abroad