Privacy Policy

Australians Detained Abroad Privacy Policy

Australians Detained Abroad and its related bodies corporate (we, our,us) recognise the importance of protecting the privacy and the rights of individuals inrelation to their personal information. This document is our privacy policy and it tellsyou how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and wecomply with all of the Act’s requirements in respect of the collection, managementand disclosure of personal information.

What is personal information?

When used in this privacy policy, the term “personal information” has the meaninggiven to it in the Act. Generally, it is any information that can be used topersonally identify you. This may include your name, address, telephone number,email address and profession or occupation or the name, address, telephone number, email address and profession or occupation of another person who may be detained overseas and on whose behalf you may be contacting us on. If the information we collect personallyidentifies you or another, or you or another are reasonably identifiable from it, the information will beconsidered personal information.

What personal information do we collect and hold?

We may collect the following types of personal information about you or about another person who may require our services or assistance not limited to:
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  • name;
  • mailing or street address;
  • email address;
  • telephone number;
  • facsimile number;
  • age or birth date;
  • profession, occupation or job title;
  • details pertaining to the imprisonment of a person or persons overseas;
  • any information we  reasonably require to be able to deliver our services or respond to your enquiries;
  • any additional information relating to you or a detained person that you provide to us directly throughour websites or indirectly through use of our websites or online presence,through our representatives or otherwise; and
  • information you provide to us via telephone, customer surveys or in person with our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymousanswers to surveys or aggregated information about how users use our website.


How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we maycollect it in ways including:
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  • through your access and use of our website and our general online presence;
  • during conversations between you and our representatives; or
  • during meetings with our representatives;
  • from correspondence in any form from you or provided by you to our representatives.

We may also collect personal information from third parties including:
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  • from third party companies or agencies such as lawyers, counsellors, social workers,government departments, law enforcement agencies and other government entities.



What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:
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  • we may not be able to provide services or assistance to you or another, either to a high standard or at all;
  • we may not be able to provide you or another with information about our services and how we may be able to assist you; or
  • we may not be able to tailor any assistance you or another may require from us in order with your preferences and needs; and
  • your experience of our service may not be useful.



For what purposes do we collect, hold, use and disclose your personalinformation?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of assistance.

We collect, hold, use and disclose your personal information for the following purposes:
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  • to provide services and assistance to you or others and to send communications requestedby you;
  • to answer enquiries and provide information or advice about our services;
  • to provide access to useful areas of our website;
  • to assess our performance and to improve our operations;
  • to conduct business processing functions including providing personalinformation to our related bodies corporate, contractors, service providers orother third parties;
  • for the administrative, marketing (including direct marketing), planning, productor service development, quality control and research purposes of Australians Detained Abroad its related bodies corporate, contractors or serviceproviders;
  • to provide your updated personal information to our related bodies corporate,contractors or service providers;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint made by you; and
  • to comply with any law, rule, regulation, lawful and binding determination,decision or direction of a regulator, or in co-operation with any governmentalauthority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than asdescribed in this Privacy Policy.


To whom may we disclose your information?

We may disclose your personal information to:
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  • our employees, related bodies corporate, contractors or service providers for the purposes of the operation of our website or our general business including, without limitation: web hosting providers, IT systems administrators, mailing houses,couriers, payment processors, data entry service providers, electronic networka dministrators, debt collectors, and professional advisors such as accountants,solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
  • any organisation, professional advisor or entity for any authorised purpose with your express consent.



Direct marketing materials

We may send you direct marketing communications and information about ourservices that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

If youindicate a preference for a method of communication, we will endeavour to use thatmethod whenever practical. In addition, at any time you may opt-out ofreceiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications andwe will then ensure that your name is removed from our mailing list.

We will not provide your personal information to other organisations for the purposes of direct marketing.


How can you access and correct your personal information?

You may request access to any personal information we hold about you at any timeby contacting us.  Where we hold information that you areentitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover ouradministrative and other reasonable costs in providing the information to you.

We will not charge for simply making the request and will not charge for making any corrections to your personal information.There may be instances where we cannot grant you access to the personalinformation we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach ofconfidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete orinaccurate, then you may request us to amend it. We will consider if the informationrequires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using thecontact information below and provide details of the incident so that we caninvestigate it.

Our procedure for investigating and dealing with privacy breaches is called the Australians Detained Abroad privacy breaches procedure.


Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies corporate and third party suppliers and general or professional service providers located overseas for some or all of the purposes listedabove.

We take reasonable steps to ensure that the overseas recipients of your personalinformation do not breach the privacy obligations relating to your personalinformation.

We may disclose your personal information to entities located outside of Australia,including the following:
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  • our related bodies corporate, located in any country in which we may undertake work or provide services;
  • professional advisors such as solicitors, accountants, doctors, government departments and entitites;
  • our data hosting and other IT service providers, located in any applicable foreign countries; and
  • other third parties located in located in any country in which we may undertake work or provide services



We take reasonable steps to ensure your personal information is protected frommisuse and loss and from unauthorised access, modification or disclosure. We mayhold your information in either electronic or hard copy form. Personal information isdestroyed or de-identified when no longer needed.

As our website is linked to the Internet, and the Internet is inherently insecure, wecannot provide any assurance regarding the security of transmission of informationyou communicate to us online. We also cannot guarantee that the information yousupply will not be intercepted while being transmitted over the Internet. Accordingly,any personal information or other information, which you transmit to us online, istransmitted at your own risk.


Our website may contain links to other websites operated by third parties. We makeno representations or warranties in relation to the privacy practices of any third partywebsite and we are not responsible for the privacy policies or the content of any thirdparty website. Third party websites are responsible for informing you about theirown privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaintregarding the treatment of your privacy or a possible breach of your privacy, pleaseuse the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative willcontact you within a reasonable time after receipt of your complaint to discuss yourconcerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

Please contact our Privacy Officer at:

Privacy Officer
Australians Detained Abroad

Address: PO Box 1740, Melbourne VIC 3001

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of thisprivacy policy will be posted on our website.

This privacy policy was last updated on 24 April 2014.